Contact Autodata support if any of the following apply:
The Autodata software fails to launch and displays the error:
“The hardware information does not match with your dongle. Please contact Autodata.” Contact Autodata support if any of the following
The dongle should be recognized, and Autodata should launch without hardware mismatch errors.
You’ll likely need to provide:
They can issue a new license file or remote re-activation.
Some AutoData versions include a utility like HASPUserSetup.exe or Sentinel HASP/LDK. Run it to update drivers and view dongle info. “The hardware information does not match with your dongle
If local troubleshooting fails, try these technical fixes.
Subject: Dongle hardware mismatch — [Your company / name] The dongle should be recognized, and Autodata should
Body:
If you want, I can produce a concise email you can send to Autodata support using the details you give (dongle ID, software version, OS).