Cause: Antivirus software blocking registry writes. Fix: Temporarily disable Windows Defender or corporate AV. Reinstall. Re-enable AV after completion.
If you work for a smaller firm without a support contract, you can:
Even with a correct SmartPlant FreeView download, errors happen. Here is your troubleshooting guide.
| Error Code | Message | Solution |
| :--- | :--- | :--- |
| Error 1402 | Could not open key: HKEY_LOCAL_MACHINE | You are not an admin. Run the installer as Administrator. |
| License Error 5 | Invalid license key | Your SP_LICENSE_FILE path has a typo. Use backslashes (\), not forward slashes (/). |
| Runtime Error R6034 | C runtime library error | Install all Visual C++ Redistributables (2015-2022). Reboot. |
| Model not visible | White screen after loading | Graphics card incompatibility. Go to Tools > Options > Graphics -> Set to "OpenGL Software Rendering" (slow but works). |
| Missing DLL | vcomp140.dll not found | Reinstall the Microsoft Visual C++ Redistributable from Microsoft's official site. |
Based on this evaluation, the following actions are recommended:
The software was obtained from the official Hexagon Support/Intergraph website.