Golden rule: Only send your device to PO Box 12987 after initiating a return directly through Samsung’s official website (samsung.com) or authorized customer service number.
Inside the package, place a printed copy of your repair confirmation and a note that again lists the IMEI, your contact information, and the problem description.
Cause: You might have written the IMEI of a different device (e.g., your new phone instead of the broken one), or the device was previously reported stolen. samsung po box 12987 dublin i.e. imei
Solution: Double-check the IMEI by dialing *#06# on the actual device you are sending. Compare it to the IMEI on the original box and in your Samsung account.
The IMEI (International Mobile Equipment Identity) is a 15-digit number that is the phone’s immutable hardware ID. When Samsung’s Dublin PO Box is involved, the IMEI becomes a tracking anchor for four specific scenarios: Golden rule: Only send your device to PO
If you arrived here because:
Inside the facility, your IMEI is entered into the system. Automated checks run: If any mismatch occurs, the system flags it
If any mismatch occurs, the system flags it for manual review. This is why even a one-digit error in writing the IMEI can cause a two-week delay.
Once repaired or evaluated, Samsung uses the IMEI record to send you an email or SMS. Your device (or a replacement) is shipped back to your home address. The entire loop from PO Box 12987 to return typically takes 7–14 business days.
| Problem | Solution | |---------|----------| | “Wrong IMEI received” | You sent a different phone than authorized. Contact Samsung immediately. | | IMEI not found in Samsung Ireland database | Usually happens with non-European models (e.g., US or Asian variants). Samsung may return it un-repaired. | | Parcel lost after delivery to PO Box | PO Box 12987 is a mail depot. Samsung may take 5–10 days to scan IMEI upon opening bulk mail. Wait, then escalate with tracking proof. | | IMEI blocked after repair | Very rare – could be a database error. Ask Samsung to re-validate the IMEI. |