Never use scripts to extract or bypass passwords. Use them only to support reinstall/repair and re-enrollment workflows.
Unlike third-party tools, you do not need to download resetpass.bat from a random website – doing so is dangerous and could introduce malware.
Instead, the script is already on your SEPM server. Look here:
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\bin\resetpass.bat
If you can’t locate it, run a search in Windows Explorer for resetpass.bat on the SEPM server.
If you want, I can:
The resetpass.bat script is a legacy utility used to reset the administrator password for the Symantec Endpoint Protection Manager (SEPM). While it was standard in earlier versions, it is important to note that Symantec removed this tool in version 14 and newer releases for enhanced security. Where is resetpass.bat Located?
If you are running an older version (12.1 or below) or have a legacy installation, the file is typically located in the following directory on the management server:
64-bit Systems: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools
32-bit Systems: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools How to Use the Password Reset Tool resetpass.bat for symantec 14 download
If the file exists on your system, follow these steps to reset your credentials:
Stop Services: It is often recommended to stop the Symantec Endpoint Protection Manager service via services.msc before running the script.
Run as Administrator: Right-click Command Prompt and select Run as administrator.
Execute the Script: Navigate to the Tools folder and type resetpass.bat. Never use scripts to extract or bypass passwords
Default Credentials: The tool will reset the username and password to admin / admin.
Change Immediately: Log in to the SEPM console and change the password immediately for security. Options for Symantec 14 (Tool Missing)
Because resetpass.bat is not included by default in version 14, you must use alternative recovery methods: Resetpass.bat for symantec 14 | Endpoint Protection