If the error persists after applying all fixes:
| Cause | Description | |-------|-------------| | Incomplete installation | Missing registry entries or service registration. | | Browser-blocked plugin | Modern browsers block NPAPI/ActiveX controls used by older client tools. | | Service not running | The background CSMG service is stopped or disabled. | | Permission issues | The tool requires admin rights to register components. | | Antivirus interference | Security software quarantines parts of the client tool. | | Corrupted configuration | Incorrect endpoint URL or certificate mismatch. | please install csmg b2c client tool fixed
Sometimes the tool doesn’t start automatically. Import TLS certs into truststore if backend uses