Netsupport School 15 May 2026

| Problem | Solution | |---------|----------| | Students not visible in Tutor Console | Check firewall – TCP port 5405 and UDP 5406 must be open. Also ensure the NetSupport Student service is running. | | Remote control lag | Reduce thumbnail quality in Settings → Display → Limit to 256 colors. Use wired Ethernet instead of Wi-Fi for the teacher PC. | | Chromebooks won't connect | Verify the NetSupport School Chrome extension is installed and version 15.0.0 or later. | | Cloud Bridge disconnects | Check that outbound HTTPS (port 443) is not being SSL-inspected by a proxy. Add *.netsupportcloud.com to the allow list. |

1. Less "Zoom Fatigue" for IT Admins The new Group Policy Administrative Templates (ADMX) make deploying settings across 500+ devices a five-minute job rather than an all-nighter.

2. Student Privacy by Design In a post-Covid world, privacy matters. Version 15 includes a mandatory "Privacy Mode" that grays out thumbnails when a student logs in with a personal Microsoft or Google account, ensuring you only see school-issued activity. netsupport school 15

3. Offline Mode If your internet goes down (it happens), NetSupport School 15 doesn't crash. It seamlessly switches to offline mode, allowing local screen sharing and messaging to continue over the LAN.

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A groundbreaking addition in v15 is the AI-driven "Attention Insight" tool. It analyzes student activity patterns—such as rapid window switching or inactive periods—and flags potential off-task behavior without manual monitoring. Teachers can set automated alerts (e.g., "Notify me if a student opens YouTube for more than 2 minutes").