While logged into the company as any user with System Admin rights (not necessarily named Admin), you can reset any user password.
If no Admin user can log in, proceed to the company password section below—because the company file is effectively locked.
If you have forgotten your Peachtree (now Sage 50) password, the recovery process depends on whether you have access to the
(admin) user or if you are the administrator yourself. Below is a report on the methods available to regain access to your accounting data. 1. Administrative Reset (Internal)
If you are a standard user and only forgot your personal password, the system administrator can reset it for you instantly. The Admin logs in, goes to Set Up Security , selects your username, and enters a new password. Requirements: Access to the "Manager" or "Admin" account is necessary. 2. Official Sage Support (Standard Reset)
For modern versions of Peachtree (Sage 50), you can use the built-in "Forgot Password" feature if you have set up security questions. In-App Reset: On the login screen, select Forgotten password
, answer your security questions, and you will be prompted to enter a new one. Sage Account Reset: i forgot my peachtree password
If your login is linked to a Sage ID, you can reset it via the Sage SSO Portal Sage Expert Services:
If you are on a current Sage Business Care plan, you can contact Sage Customer Service 866-747-3888
for assistance with a password reset. Note that fees may apply for unsupported versions. Sage Community Hub 3. Professional Recovery Services
If the Administrator password is lost and security questions are unavailable, several third-party services specialize in extracting or resetting passwords from the database files. The AlldayCPA Group:
Offers a recovery service with a typical 4-hour turnaround. You must provide a copy of your backup file. Elcomsoft: Advanced Sage Password Recovery While logged into the company as any user
software that can instantly reveal or reset passwords for all Peachtree versions by reading the PERMISS.DAT Peachtree Support HK: Certified consultants who handle data and password recovery for various Sage versions. 4. Technical/Manual Recovery (Advanced)
Experienced users can sometimes manually retrieve passwords by accessing specific database files located in the company folder: Forgotten Admin Password - Sage City
Once you regain access, take 10 minutes to ensure you never search "I forgot my Peachtree password" again.
Best practices:
In rare cases, the password is stored in the SYSADMIN table of the underlying Pervasive/Btrieve database. If you have forgotten your Peachtree (now Sage
This is not recommended unless you are a database expert. Tampering can corrupt your data. Seek a Sage business partner.
If none of the above work:
When contacting support, prepare:
Forgetting a password is frustrating, especially when it locks you out of critical accounting data. If you use Peachtree (now called Sage 50 Accounting), the recovery method depends on whether you forgot the company password (to open a data file) or the user password (to log into the software).
Below is a detailed walkthrough covering both scenarios, built-in recovery options, and last-resort measures.