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The driver software is OS-specific. Ensure you know if you are running Windows 10/11 or macOS (Intel or Apple Silicon M1/M2/M3).
Installing on a Mac requires an extra step to allow the driver to function due to Apple's security features. download scansnap ix500 driver
Warning: Avoid "driver updater" websites. These often bundle malware or charge for free drivers. The drivers are free. The only official source is the Ricoh/Fujitsu Support Portal. The driver software is OS-specific
The ScanSnap iX500 is a legacy product but remains fully supported by PFU Limited. download scansnap ix500 driver
Right-click the downloaded file and select Run as Administrator.
If you just need basic WIA scanning (no buttons, no OCR):