The tool only works if the printer is in Service Mode. Here’s how:
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If the tool crashes upon opening, you likely have a compatibility issue. The tool only works if the printer is in Service Mode
You may notice options for "Ink Reset" or "CD-SB." In newer versions of the service tool (including V4718 and later), the ink reset function (resetting chips to full) is often disabled or non-functional for certain regions. This tool is primarily for maintenance counters, not for resetting ink cartridge chips. Back in main window, click “EEPROM Clear” (only
This is the most critical step. The software will not detect the printer if it is in normal operating mode. You must put the printer into Service Mode.
Turn the printer off and on normally. The error should be gone. Run a nozzle check to ensure print quality.